Reviews are the second-biggest factor in local rankings and the single biggest conversion lever for service businesses. We build the system that generates them — automatically.
Without a system, the people most likely to take time to write a review are the ones who had a bad experience. Without intervention, your public reputation drifts toward your worst day, not your average one. We flip that — by making it effortless for happy customers to share, and by catching unhappy ones before they post publicly.
Every booked job, every completed service, every paid invoice — automatically triggers a personalized review request via SMS + email. Customers click, write, post. Under a minute.
If a customer indicates they're unhappy before posting, we route them privately to your team — giving you a chance to fix it before it becomes a public review. Ethical, not deceptive.
Google, Yelp, Facebook, BBB, industry-specific sites — all monitored in one dashboard. New reviews trigger instant alerts. Nothing slips through.
Every review needs a response. We draft them in your voice — calibrated to the review's tone — for your team to approve in seconds. Consistency that would take a full-time hire.
Your reviews are also customer research. We surface the recurring themes — what customers love, what they complain about — so you can fix root causes, not symptoms.
Real-time review widgets, schema markup for rich snippets, dedicated testimonial pages. Reviews compound conversion, not just ranking.
We pull your reviews across every platform, analyze sentiment patterns, identify response gaps, and benchmark against your top 3 local competitors.
Set up automated review requests triggered by your booking, invoicing, or CRM system. Personalized templates. Customer-friendly flows. Multi-channel delivery.
System goes live. Reviews start coming in within days. Every new review gets a response within 24 hours — drafted by us, approved by you.
Monthly reviews of themes, response rates, conversion impact. Refine the request flow based on what's working. Expand to additional platforms as you grow.
Automated post-appointment SMS + email + intercept flow. Now generating 80+ new reviews per quarter at 4.9★ avg. Map Pack ranking moved from #4 to #1.
Existing rating was good, not great. Intercept system kept frustrated customers out of public reviews. Automated requests captured the (many) happy ones who'd never have posted unprompted.
Law firm with strong outcomes but only 11 Google reviews. Built request flow with appropriate compliance review. Now consistently the highest-rated firm in their practice area.
Yes, and we're careful about this. We don't suppress negative reviews — we give unhappy customers a clear, easier path to share feedback privately first. The customer can still post publicly if they want. We just remove the friction for happy customers and add a "we'd love to talk first" option for unhappy ones. Google's guidelines explicitly allow this approach.
We adjust the system. For dental, medical, legal, and financial services, we work within compliance frameworks — HIPAA-compliant request flows, bar-association-compliant testimonial language, no protected-health-information in requests. We've done this for years; it's a well-known pattern.
Most clients start seeing new reviews within 7-10 days of system launch. Steady cadence usually establishes by week 4. The math is simple: if you do 100 services/month and your request flow gets a 15% completion rate, that's 15 new reviews/month — typically 5-10× whatever was happening unprompted.
Google (always primary), Yelp, Facebook, BBB, and industry-specific platforms (Healthgrades, Avvo, Angie's, etc.). We focus the request flow on Google by default since it has the biggest ranking + conversion impact, but we monitor everywhere.
Reputation systems typically run $400-$1,200/mo depending on volume and number of locations. Often the highest-ROI single fix in the whole system — measurable rankings and conversion lift within the first 90 days.
We draft them, you approve. Voice-matched to your brand, calibrated to the review's tone (a 5-star deserves a different response than a 2-star). Most clients approve in batches of 20-30 in under 10 minutes once a week.
Free, 60 seconds, no follow-up cycle. The scan includes review volume, average rating, and velocity against your top 3 competitors.